Customer policy
Refund & Return Policy
Effective date:
1. Our Commitment
S&J Global Supply LLC stands behind every product we supply. If there is an issue with your order, we will work quickly to make it right.
2. Damaged or Defective Items
Notify us within 5 business days of delivery at info@sjglobalsupply.com with order details and photos. We will arrange a replacement or refund at no cost to you.
3. Incorrect Orders
If you receive items that differ from your confirmed order, contact us immediately. We will correct the error and cover associated shipping costs.
4. Returns
Returns of correctly supplied, non-defective items may be accepted case by case, may carry a restocking fee, and must be requested within 14 days of delivery. Custom-sourced and special-order items may be non-returnable.
6. Refunds
Approved refunds are processed to the original payment method within 10 business days of return approval or confirmation of a damaged or incorrect order.
7. Manufacturer Warranties
Defects found after the reporting window may be covered by the manufacturer's warranty. We will help you start a warranty claim where one applies.
8. Government Orders
For orders placed under a government contract or purchasing instrument, the return and acceptance terms of that contract take precedence over this policy.
Contact
Questions about this policy may be directed to:
S&J Global Supply LLC1795 N Water Street, Unit 2402
Milwaukee, Wisconsin 53202
info@sjglobalsupply.com · (414) 690-9922