Damaged or incorrect?
Tell us within 5 business days with photos, and we will arrange a replacement or refund at no cost to you.
How it works
A clear path from product request to delivery.
Real communication, transparent options, and coordinated fulfillment. No automated catalog maze.
Four steps
Straightforward at every stage.
- 01
Day 0
Send your requirement
Use the quote form, email, or call (414) 690-9922. Send a line-item list, an RFQ, or a simple description. Partial details are fine; we will ask about anything missing.
- 02
Typically within 24 hours (24 to 48 for complex orders)
We source and price
We check our vetted supplier network, confirm availability, compare pricing, and review any brand, compliance, or packaging requirements you listed.
- 03
On your schedule
Review and approve
You receive an itemized quote with unit pricing, lead time, and delivery terms. Adjust quantities or ask for alternatives before you approve. Nothing ships until you say so.
- 04
Lead time stated on your quote
We deliver and follow up
We place the order, coordinate nationwide shipping, and send tracking. After delivery we confirm everything arrived as ordered.
After delivery
What happens if something is wrong.
Need to return something?
Return requests are reviewed case by case within 14 days of delivery. Custom and special-order items may be non-returnable.
Reordering?
Send your previous quote or order number and we will requote quickly.
For government buyers
Same process, government-ready paperwork.
Send your RFQ, solicitation, or line-item list with the reference number, and we will quote to its line items. Quotes include our UEI (QA4FZN1ZPC42) and CAGE code (20DF1), and we support the procurement documentation your office requires.
What helps us quote
Send what you have. We will fill in the rest.
A complete request helps the team compare accurate options and delivery paths. If something is unknown, send what is available and S&J will follow up.
- Product name, part or model number, or a spec sheet
- Quantity, and whether alternatives or equivalents are acceptable
- Ship-to address and required delivery date
- Budget or target unit price, if you have one
- RFQ, solicitation, or PO reference number for government orders
- Brand, compliance, packaging, or labeling requirements
Start a request
Ready for step one?
Send your requirement today. Standard quotes are typically returned within 24 hours.